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Do they ever respond to e-mail?

Discussion in 'Website Feedback/Issues' started by Smannesman, Mar 5, 2016.

  1. Smannesman

    Smannesman Void-Bound Voyager

    I've sent e-mails to the support and general e-mail addresses mentioned on the contact page but I haven't had a single response in months.
     
  2. Jonesy

    Jonesy Sarif's Attack Kangaroo Forum Moderator

    What were the emails about, might I ask? If it's something that could be solved here on the forums, then perhaps it's simply a low priority. But I can only speculate.
     
  3. Smannesman

    Smannesman Void-Bound Voyager

    Not a technical issue, more of an inquiry.
    Still, months without a single reply is not a good thing.
     
  4. Dunto

    Dunto Guest

    Depends on the inquiry. If it's something like "when is 1.0?" then you're unlikely to get an email response since that hasn't been publicly announced. Same goes for other unannounced (or announced) answers, I would suggest trying to search the forums for your answer first. They only have so many people who can handle those emails so if there's a lot of them (usually are) then they can be swamped.
     
  5. Jonesy

    Jonesy Sarif's Attack Kangaroo Forum Moderator

    Well, that still doesn't really answer the question. If it's something we can answer, we'll happily do so.
     

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