Bug/Issue Switch Physical Version not updating

Sorry to bother you here. I tried e-mailing the support but I got no response.

My issue is the following: I have the physical version of stardew valley, and It is locked on version 1.3.33. No matter what I do the thing do not update. Please tell me how to proceed.

Things that I tried so far:

- accessing the + menu on game icon and forcing an update: It says that the game is already up to date
- resetting wifi settings: nothing happens
- accessing the e-shop: nothing happens
- tried use the local "match version with local users" thing: the two systems dont find each other specifically for this game (we tried mario kart as a test and worked fine).
- Deleting the game data: it prompts an update, but when updated it go to version 1.3.33
- resetting to the factory configs: same as above
- inserting the cartridge on other switch system: same as above

I may be wrong, but I dont believe that the problem is with my connection or my system. I must say that I'm not anxious for the new features, the reason I'm sad with this situation is that me and my wife use to play this game together a lot, her digital version auto updated, so we can no longer play.

Please help, and please sorry if this is the wrong channel to talk about it.

EDIT: Copy and pasted this text to reddit, looks like that's the right support channel.

 

Hi. My game had just updated to 1.4.3 automatically. Perhaps you can try yours.