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Bug/Issue windows 10 microsoft store issues

Discussion in 'Support' started by coxicus, Feb 13, 2019.

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  1. coxicus

    coxicus Void-Bound Voyager

    So I bought this game on xboxone yesterday and seen it was possible to play it on the pc with play anywhere. Every time I try to launch the game though it freezes on a splash screen for a bit and eventually crashes. Ive tried resetting the store and game as well as making sure i was signed in on xbox and the proper services were running and it still wont work. I have this report where it just says the program stopped interacting with windows if it helps.

    Source
    wargroove.exe

    Summary
    Stopped responding and was closed

    Date
    ‎2/‎13/‎2019 1:18 AM

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files\WindowsApps\Chucklefish.Wargroove_1.1.6.2_x64__ywkyrypjzhpx8\wargroove.exe

    Problem signature
    Problem Event Name: MoAppHang
    Package Full Name: Chucklefish.Wargroove_1.1.6.2_x64__ywkyrypjzhpx8
    Application Name: praid:Wargroove
    Application Version: 0.0.0.0
    Application Timestamp: 00000000
    Hang Signature: 3e42
    Hang Type: 2097152
    OS Version: 10.0.17134.2.0.0.768.101
    Locale ID : 1033
    Additional Hang Signature 1: 3e42d761a3255b9d5c1d3d28df8085ed
    Additional Hang Signature 2: 3e72
    Additional Hang Signature 3: 3e72329657f8ef240afa84f624e3731f
    Additional Hang Signature 4: 3e42
    Additional Hang Signature 5: 3e42d761a3255b9d5c1d3d28df8085ed
    Additional Hang Signature 6: 3e72
    Additional Hang Signature 7: 3e72329657f8ef240afa84f624e3731f

    Extra information about the problem
    Bucket ID : de245f06ffa839ca3bb0c6bbf5cdacd4 (1995313145510210772)
     
      coxicus, Feb 13, 2019
      #1
    • Shubeans

      Shubeans QA Wizard Chucklefish

      Hello!
      I'm sorry to hear about this, by any chance have you got it working after a PC reboot. It could have been that Microsoft live was down and causing issues?

      If not, could you make sure Windows is all up to date (there was a recent update yesterday) as well as all of your drivers.
      If you run sfc /SCANNOW in the command prompt it will find and replace any corrupted files you might have which could also be causing problems.

      Please let me know if either of these do not work, and I'll ask our xbox team if they know whats going on :) Thank you
       
        Shubeans, Feb 14, 2019
        #2
      • coxicus

        coxicus Void-Bound Voyager

        Ok I updated windows 10 and used command prompt to do the scan. It says I didnt have any corrupt files but that still didnt fix it. I went ahead and tried resetting the computer again just in case but it didnt help either. please let me know as soon as you find a work around or fix or if theres anything else I should try.
         
          coxicus, Feb 14, 2019
          #3

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