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Bug/Issue PC (Windows 10) freeze since Stardew Valley install

Discussion in 'Support' started by mr_anzai, Mar 14, 2016.

  1. mr_anzai

    mr_anzai Space Hobo

    Hello all.

    First of all, excuse me for my english... i'm french :s

    I've got a real problem with Stardew Valley. I've got a PC just for playing, and since i've installed Stardew Valley my PC freeze randomly. Most often (90%) during a Stardew Valley party... but sometimes on Chrome or just on Windows.

    When it appears, i can't do anything. Just hard reboot my PC

    Before the Stardew Valley install, i had no problem.

    Config :

    Windows 10
    Asus H11 OI Plus D3
    Intel I5-6400 2.7GH
    NVIDIA GeForce GTX 750 Ti
    SSD Sandisk 240Go
    Screen not 4K, it's my TV Samsung HD​


    I've already done a clean reinstall(yesterday) : The problem is again here
    My graphics drivers are installed
    Windows 10 is up to date
    My anti-virus : Avast Free
    I've not lot of things on my PC... just Steam, Chrome, Avast, GeForce Experience...

    Thanks a lot for your help ;)
     
    • The | Suit

      The | Suit Agent S. Forum Moderator

      You posted in Starbound Support
      Moved to Stardew Valley Support.
       
      • mr_anzai

        mr_anzai Space Hobo

        Oups, thank you ;)
         
        • mr_anzai

          mr_anzai Space Hobo

          UP. If someone has the same issue :

          I've tried to remove my graphics card > Freeze
          I've tried to remove my first RAM > Freeze
          I've tried to remove my second RAM > Freeze
           
          • Bethica

            Bethica Space Hobo

            Same problem here, thought it was Windows 10, so I did a fresh reinstall yesterday. Thought all was fine, until just now. Can't right click, can't use Windows file browser, or Windows applications (such as calculator), can't right click on my desktop, TeamSpeak3 crashed when I right clicked in it... All while playing Stardew Valley, and only Stardew. All drivers are up to date, as are Windows updates. Did you end up resolving the issue on your end?

            Win 10
            Intel i7 5820k @3.30
            16gb RAM
            Nvidia GeForce GTX 970
            Samsung SSD
             
            • Fabian68

              Fabian68 Space Hobo

              Hey mr anzai i am french like you

              :)

              install comon redist content in stardew valley folder , and copy the content of the log on %AppData%\Roaming\StardewValley\ErrorLogs that can help us
               
                Last edited: Apr 14, 2016
              • The | Suit

                The | Suit Agent S. Forum Moderator

                CF is an English Only Forum.
                You will either need to provide a translation or use a Translator.
                Sorry.
                 
                • Fabian68

                  Fabian68 Space Hobo

                  the user that asking for help is french and i am french too , i have say it on english and french :/
                   
                  • The | Suit

                    The | Suit Agent S. Forum Moderator

                    Unfortunately because of the vast international nature of all CF games and multitude of languages it would be hard to impossible to moderate languages we are not fluent in.
                    So anything in public space is kept to English.

                    You are free to assist him in Private Conversation in french though.
                     
                    • Fabian68

                      Fabian68 Space Hobo

                      Edited , all is english now
                       
                      • Nurio

                        Nurio Cosmic Narwhal

                        Actually, I was wondering about this today! Because I also saw people talking Korean to each other, but I didn't see in the forum rules that wasn't allowed, so I didn't do anything about it
                         
                        • The | Suit

                          The | Suit Agent S. Forum Moderator

                          You should report it if you see it. Just press the Report Abuse button on the post and we will take care of it.
                           
                          • Nurio

                            Nurio Cosmic Narwhal

                            Will do.
                            Not this time, though. The guy added a translation since I last saw it
                            Or is still not allowed, even if you provide a translation?
                             
                            • The | Suit

                              The | Suit Agent S. Forum Moderator

                              As long as a translation exists there is no problem.
                               
                                Nurio likes this.
                              • Here are a couple of methods which fixed my issue. They might come handy to you too!

                                Fix#1. Disconnect All Devices
                                Disconnect all external USB devices even including the mouse and keyboard from the computer and then boot up to check if they are the causes of random computer freezes.

                                Fix#2. Check for faulty hardware
                                Damaged hardware is one of the factors that can trigger computer freezing issue. But if the issue only happens in Windows 10, we can confirm that there is nothing wrong with your hardware.

                                Fix#3. Uninstall Incompatible Programs
                                Did you install any new programs before your computer freezing? If yes, it might the problem. Please try to uninstall them to see if it helps.

                                This generally works for 90% of the time but if it doesn't work for you then you can refer to other available methods.

                                This answer from Microsoft will help too.
                                 

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